Dispatcher at Campbell River fire dispatch centre during wind storms on Dec. 20. Photo courtesy Campbell River Fire Department

Dispatcher at Campbell River fire dispatch centre during wind storms on Dec. 20. Photo courtesy Campbell River Fire Department

Toppled power lines trap people in B.C. dispatcher’s record-breaking day

Wind storm generated roughly 500 emergency calls, mostly from central Vancouver Island

Intense winds led to record-breaking call volumes for fire dispatchers on Thursday, as toppled hydro lines trapped residents in their homes and falling trees blocked roads and destroyed property.

That’s according to Stephanie Bremer, who manages the fire dispatch centre in Campbell River. The centre handles emergency calls for 61 fire departments.

By the time Bremer finished work at 9:30 p.m., the dispatch centre had received nearly 500 calls, mostly from the central Island.

READ MORE: Highway 4 reopens between Qualicum and west coast

The dispatch centre processes about 12,000 files per year. If Thursday’s calls were the norm, that number would be closer to 180,000, she said.

“That was a significant amount of calls for our centre,” said Bremer. “(Thursday) was actually the busiest day that we’ve ever had in the history of our dispatch centre.”

The centre, which was established in 1995, fields calls for 50 fire departments on northern and central Vancouver Island and 11 in northeastern B.C.

As high winds caused power lines to fall under the weight of trees, many people were trapped inside their homes.

“They were feeling that they weren’t actually able to safely leave their residence,” she said. “A lot of these hydro lines were actually still live.”

Falling trees also blocked roads, smashed into homes, broke windows and damaged vehicles.

PHOTOS: Local resident captures images of waves battering the coast in Campbell River

The wild weather led to several car crashes, and four structure fires were potentially caused by fallen power lines.

“We had a few instances where hydro poles were actually snapped,” Bremer said. “Hydro poles were coming down (and) transformers were coming down, creating very unsafe situations.”

Up to six dispatchers were on duty, compared to the usual two, she said. The influx of calls prompted staff to activate the backup centre, which is normally reserved in case the main centre is evacuated.

On Friday, the centre was still receiving reports of people waking up or coming home to damaged power lines and fallen trees, but overall the situation had calmed considerably.

Bremer said Thursday’s effort was a good opportunity to test the resources of the dispatch centre, and a great example of teamwork by emergency personnel.

READ MORE: Man rescued after B.C. city’s pier breaks up in wind storm

Like us on Facebook and follow us on Twitter

Just Posted

A single-vehicle incident has closed southbound traffic along the Pat Bay Highway from Sayward Road Monday morning. Emergency crews are on scene. (Black Press Media file photo)
TRAFFIC: Single-vehicle incident closes section of Pat Bay

Highway southbound from Sayward Road closed Monday morning

LeoVegas's promotional art for their survey of Canada's funniest proviences (LeoJoker)
B.C. second-funniest province in Canada: online survey

Dry humour popular with B.C. residents – we’re also boisterous laughers

University of Victoria researchers received more than $9 million from the federal government for projects that aim to advance big ideas, discoveries and innovations. (Photo courtesy of UVic)
University of Victoria research boosted with more than $9 million in federal funding

The research funding will support a wide range of projects and study

Coun. Bob Thompson wants authorities to delay the June 30 deadline for submissions to BC Housing’s request-for-proposal to run the supportive housing project at Prosser Road. (Black Press Media File)
Central Saanich calls for delay in supportive housing project deadline

Municipality wants more say in eventual choice of contractor to run supportive housing project

Two volunteers work to sieve a sample of sand and ocean water through a filter, capturing any potential microplastics. (Courtesy of Ocean Diagnostics)
Victoria startup making waves in microplastics research

New products from Ocean Diagnostics will make research faster, more affordable

Jesse Roper tackles weeds in his garden to kick off the 2021 season of What’s In My Garden Man? (YouTube/Whats In My Garden)
VIDEO: Metchosin singer-songwriter Jesse Roper invites gardeners into his plot

What’s In My Garden, Man? kicks off with the poop on compost

FILE – Most lanes remain closed at the Peace Arch border crossing into the U.S. from Canada, where the shared border has been closed for nonessential travel in an effort to prevent the spread of the coronavirus, Thursday, May 7, 2020, in Blaine, Wash. The restrictions at the border took effect March 21, while allowing trade and other travel deemed essential to continue. (AP Photo/Elaine Thompson)
Feds to issue update on border measures for fully vaccinated Canadians, permanent residents

Border with U.S. to remain closed to most until at least July 21

A portion of the George Road wildfire burns near Lytton, B.C. in this Friday, June 18, 2021 handout photo. THE CANADIAN PRESS/HO, BC Wildfire Service *MANDATORY CREDIT*
Blaze near Lytton spread across steep terrain, says BC Wildfire Service

Fire began Wednesday and is suspected to be human-caused, but remains under investigation

Blair Lebsack, owner of RGE RD restaurant, poses for a portrait in the dining room, in Edmonton, Friday, June 18, 2021. Canadian restaurants are having to find ways to deal with the rising cost of food. THE CANADIAN PRESS/Jason Franson
Canadian restaurateurs grapple with rising food costs, menu prices expected to rise

Restaurants are a low margin industry, so there’s not a lot of room to work in additional costs

RCMP crest. (Black Press Media files)
Fort St. John man arrested after allegedly inviting sexual touching from children

Two children reported the incident to a trusted adult right away

A Lotto 6/49 ticket purchased in Parksville for the June 19, 2021 draw is a $3M winner. (Submitted photo)
Winning Lotto 6/49 ticket worth $3M purchased on Vancouver Island

Lottery prize winners have 52 weeks to claim jackpot

Barbara Violo, pharmacist and owner of The Junction Chemist Pharmacy, draws up a dose behind vials of both Pfizer-BioNTech and Oxford-AstraZeneca COVID-19 vaccines on the counter, in Toronto, Friday, June 18, 2021. An independent vaccine tracker website founded by a University of Saskatchewan student says just over 20 per cent of eligible Canadians — those 12 years old and above — are now fully vaccinated. THE CANADIAN PRESS/Nathan Denette
At least 20% of eligible Canadians fully vaccinated, 75% with one dose: data

Earlier projections for reopening at this milestone didn’t include Delta variant

This undated file photo provided by Ernie Carswell & Partners shows the home featured in the opening and closing scenes of The Brady Bunch in Los Angeles. Do you know the occupation of Mike Brady, the father in this show about a blended family? (Anthony Barcelo/Ernie Carswell & Partners via AP, File)
QUIZ: A celebration of dad on Father’s Day

How much do you know about famous fathers?

Most Read