StubHub store in New York City. Used under CC 2.0 licence. (Ajay Suresh/Flickr)

StubHub to pay $1.3 million penalty in misleading ticket price claims case

Competition Bureau found that company was not selling tickets for cost it had promoted

StubHub Canada Ltd. and StubHub Inc. will pay a $1.3 million penalty for making misleading pricing claims and will ensure costs for Canadian events it sells tickets to are posted with their mandatory fees.

The penalty is part of an agreement the entertainment and sport ticket reseller made through the Competition Tribunal after the Competition Bureau discovered StubHub advertised tickets at “unattainable” prices on its websites, mobile apps and in promotional emails to Canadians.

The Bureau says its investigation found that StubHub was charging mandatory fees above the price advertised and was not selling tickets for the cost it had promoted.

The Bureau says consumers couldn’t see the full cost of their ticket unless they clicked or tapped to turn on pricing option filters or waited until later in the purchasing process.

Some consumers who filtered results to see tickets that were inclusive of fees were still asked to pay more than the prices they were originally shown.

The Bureau says StubHub voluntarily co-operated to resolve the matter and will launch a compliance program that ensures it complies with the law and prevents advertising issues.

The Canadian Press

Like us on Facebook and follow us on Twitter

Just Posted

‘Not the monster everyone thinks’: Sister of human-trafficking suspect speaks out

Trish Kelly’s brother was one of four Vancouver Island residents arrested last month in Saskatchewan

Vancouver Island’s L’Arche community reeling over findings of inquiry into founder

Participants stunned over findings of founder’s sexual misconduct

Battling bullying covers a lot of ground, says Island Safe Schools manager

Social media responsible for a lot of the problems being seen in schools, Sooke official says

Wounded Warrior Run gets personal for participant

Port Alberni RCMP officer says mental health is a priority

VIDEO: Feds warned agricultural sector near ‘tipping point’ due to blockades

Canadian Federation of Agriculture points to lack of propane and feed due to Coastal GasLink dispute

Demonstrators plan to shut down Pat Bay Highway Wednesday afternoon

Protest is in support of Wet’suwet’en First Nation

B.C. terminates contract with hospice society refusing assisted death

Delta Hospice Society loses hospital service fund of $1.5 million

UPDATE: 14 arrested at blocked rail line in northern B.C., police say

But a Gitxsan hereditary chief says 14 were arrested, as fight over natural gas pipeline continues

Hospital parking fees needed, but changes to payment system possible, health minister says

B.C. health minister Adrian Dix says hospital parking doesn’t need to be so stressful

Bachman/Cummings show part of a rockin’ summer in Victoria

Fans of classic rock can experience reunion concert July 6 at the Save-On-Foods Memorial Centre

Vancouver Island filmmaker brings legendary BC outlaw to the big screen

Damien Gillis’ Shadow Trap based on the life of Simon Gunanoot screened in advance of Crave broadcast

Protecting privacy key to stopping spread of COVID-19, B.C. health officials say

The number of coronavirus cases in B.C. remains at seven

Most Read