Minister of Immigration, Refugees and Citizenship Marco Mendicino holds a press conference in Ottawa on Thursday, Nov. 12, 2020. THE CANADIAN PRESS/Sean Kilpatrick

Minister of Immigration, Refugees and Citizenship Marco Mendicino holds a press conference in Ottawa on Thursday, Nov. 12, 2020. THE CANADIAN PRESS/Sean Kilpatrick

Watchdog says immigration applicants need easier access to info on their files

‘They need to give more information without having to wait for people to ask for it’

A federal watchdogsays the Immigration Department needs to provide easier access to information for applicants seeking more than a bare-bones outline of their files.

In a new report Tuesday, information commissioner Caroline Maynard called for readier transparency as aspiring Canadians frequently have to resort to requests under the Access to Information Act.

“They need to give more information without having to wait for people to ask for it,” Maynard said in an interview.

The recurring complaint to her office revolves around a lack of available information on details such as application status or the reasoning behind decisions, which can be tough to obtain through the department’s online account portal, she said.

Immigration, Refugees and Citizenship Canadareceived about 117,000 access-to-information requests in 2019-20, compared to fewer than 40,000 forall other federal institutions combined, the report says. Some 99 per cent of the former relate to immigration applications.

The deluge of document demands prompted a processing lag that resulted in a 670 per cent spike in complaints to the information commissioner last year, according to the report. The 4,298 complaints tower above the No. 2 complaint target, the RCMP, which garnered 355 complaints to Maynard’s office.

She is calling on the Immigration Department to provide more timely responses to the requests as well as targeted measures to reduce the need for those demands in the first place.

“They have this great portal, but it just does not provide sufficient detail on the information that the these people were asking for,” she said, contrasting the website with the Canada Revenue Agency’s.

“If you wouldn’t have all the information through the CRA account, you would have to make an access request. It would be ridiculous,” Maynard said.

“This needs to be upgraded.”

The department says it plans to modernize its digital platform in the next two to three years and launch a review that could result in more details about why an application was denied, all with a view to greater information for would-be residents.

In its response to the report, the department said Immigration Minister Marco Mendicino has confirmed it is “working to improve the availability of client immigration information through other means than access requests and find the root cause driving clients to submit requests.”

Those requests come from permanent residents as well as applicants outside Canada who are trying to obtain a work or student visa, among other types. Many of the filings come via immigration consultants or lawyers, “either because of the language barriers or just because the system is a complex process,” Maynard said.

Christopher Reynolds, The Canadian Press

Like us on Facebook and follow us on Twitter.

Want to support local journalism? Make a donation here.

Immigration

Just Posted

Cowichan Tribes man Adrian Sylvester is worried that he was targetted by a trailer hitch thrown from a vehicle. (Facebook photo)
Cowichan Tribes man worried he was target of trailer hitch

Adrian Sylvester says no one has reported a missing hitch after one nearly hit him

CVSAR search the Puntledge River following a report of an abandoned kayak. Photo, CVSAR Facebook page
Comox Valley Search and Rescue spends four hours searching for no one

Overturned kayak a reminder for public to contact officials if they have to abandon a watercraft

Processed sewage is still being deposited at the Hartland landfill rather than sent as biosolids to a Richmond cement plant. (Black Press Media file photo)
Treated sewage bound for dump until CRD upgrades processing to required standard

Richmond cement plant up and running, but CRD end product not suitable for purpose

Threads N Tails owner Lee-Ann Burke’s pet clothing has been featured on the cover of the June/July issue of Pet Connection Magazine. (Submitted)
Lake Cowichan business featured on magazine cover

Lee-Ann Burke hopes the extra publicity will increase sales

Improving safety at Keating Cross Road and the Pat Bay Highway is the goal of the flyover project currently in the works. The province aims to reveal the final cost and design this fall. (Screencap/Ministry of Transportation and Infrastructure)
Final budget, design of Keating flyover in Central Saanich still in the works

Ministry of Transportation and Infrastructure says information coming by this fall

People watch a car burn during a riot following game 7 of the NHL Stanley Cup final in downtown Vancouver, B.C., in this June 15, 2011 photo. THE CANADIAN PRESS/Geoff Howe
10 years ago: Where were you during the 2011 Vancouver Stanley Cup Riots?

Smashed-in storefronts, looting, garbage can fires and overturned cars some of the damage remembered today

(Black Press Media file)
Dirty money: Canadian currency the most germ-filled in the world, survey suggests

Canadian plastic currency was found to contain 209 bacterial cultures

(pixabay file shot)
B.C. ombudsperson labels youth confinement in jail ‘unsafe,’ calls for changes

Review states a maximum of 22 hours for youth, aged 12 from to 17, to be placed in solitary

Eleonore Alamillo-Laberge, 6, reads a book in Ottawa on Monday, June 12, 2017. THE CANADIAN PRESS/Sean Kilpatrick
Parents will need to fight ‘COVID learning slump’ over summer: B.C. literacy experts

Parents who play an active role in educating their children this summer can reverse the slump by nearly 80%, says Janet Mort

The border crossing on Highway 11 in Abbotsford heading south (file)
Western premiers call for clarity, timelines on international travel, reopening rules

Trudeau has called Thursday meeting, premiers say they expect to leave that meeting with a plan

The B.C. government’s vaccine booking website is busy processing second-dose appointments, with more than 76 per cent of adults having received a first dose. THE CANADIAN PRESS/Jonathan Hayward
B.C.’s COVID-19 infections, hospitalizations stable for Tuesday

108 new confirmed cases, 139 in hospital, 39 in intensive care

Graeme Roberts, who was mayor of Nanaimo from 1984-86, died this month at age 89. (Photo courtesy Nanaimo Community Archives)
City of Nanaimo flags at half-mast as former mayor Graeme Roberts dies at 89

‘Giant-killer’ beat out Frank Ney in mayoral election in 1984

A worker, at left, tends to a customer at a cosmetics shop amid the COVID-19 pandemic Thursday, May 20, 2021, in Los Angeles. (AP Photo/Marcio Jose Sanchez)
Half of cosmetics sold in Canada, U.S. contain toxic chemicals: study

Researchers tested more than 230 commonly used cosmetics and found that 56% of foundations and eye products, 48% of lip products and 47% of mascaras contained high levels of fluorine

Most Read