Toronto Police Const. Antoinette Rowe, pictured in 2015 upon her return to Haiti. (Toronto Police Service)

Surrey U.K. police officers help save woman in Surrey B.C. after mixup

Canadian officer helped liaison rescue effort

British police officers were able to help a Canadian woman in distress after she confused the Surrey, U.K. and Surrey, B.C. police services.

Surrey Police, based out of Surrey, U.K., issued a press release Jan. 4 explaining that their social media operator was contacted on Facebook messenger Christmas morning by a suicidal woman in Surrey, B.C.

“In an amazing coincidence,” the release states, Toronto Police Service Const. Antoinette Rowe was visiting the Surrey Police detachment with childhood friend and Surrey Police officer Vanessa Reynolds when the message for help was received.

Rowe was asked to assist with the call, and contacted police in B.C. to relay the information.

“It helped that Vanessa Reynolds’ friend (PC Rowe) was in the contact centre at the time and was able to use her contacts to get information and we were able to work it out in the end and we were delighted to hear from an officer in Canada that they had been found and were being given the help they needed,” Surrey Police contact centre operator Ellie Benson said in the news release.

“It was a great Christmas coincidence and I’m delighted that it had a positive ending. It warmed the heart on Christmas morning.”

Rowe said in the release that she was in the Surrey Police detachment kitchen area when she was approached by Surrey Police supervisor Jake Boatman and several other dispatchers.

“I was advised that a 23 year old female had contacted the Surrey Police Facebook page, believing that she was communicating with the Royal Canadian Mounted Police (RCMP) Facebook page, located in Surrey, British Columbia. She was clearly distraught, and having suicidal thoughts,” Rowe said.

Rowe said she reached out to colleagues in Toronto, before speaking with a dispatcher at the Vancouver Police Department, and then ultimately speaking with a Surrey RCMP dispatcher.

“By the time we had managed to get through to the Surrey Dispatch Centre, additional information was provided to us via Ellie, who had been instrumental in eliciting critical information about this particular caller,” Rowe said in the release. “The RCMP call taker was able to immediately identify the female through their computer system, and dispatched two officers to her home address. Once this had been confirmed, the phone call ended from our end.”

Within a matter of minutes, Rowe continued, Surrey RCMP sent Surrey Police a Facebook message, saying that the woman in distress had been located and taken to the hospital.

Benson said in the release that Surrey Police receives a number of message from people who have mixed up Surrey, U.K., with Surrey, B.C.

“This just goes to show that where saving a life is concerned borders and time zones don’t matter and we will do what we can to help our friends in blue around the world,” Surrey Police assistant chief Const. Nev Kemp said in the release.

Just Posted

Wolves not to blame for Island’s deer and marmot populations, says researcher

Forestry practices, not predation, blamed for reduced numbers in prey animals

RCMP identify Sidney bank robbery suspect, believe he is still on Vancouver Island

Warrant issued for arrest of North Vancouver man for TD Bank robbery

B.C. man dies from rabies after contact with Vancouver Island bat

Last known case of human rabies in B.C. was 16 years ago

RCMP confirm foul play in death of 60-year-old Metchosin man

Police believe crime an isolated incident

Mercury tops out on top of the world: Alert in Nunavut warmer than Victoria

It’s the latest anomaly in what’s been a long, hot summer across the Arctic

VIDEO: Dashcam video captures moment Victoria cyclist struck

Police seeking cyclist captured in video

UPDATE: Youth seen with gun at Nanaimo mall, suspect now in custody

Woodgrove Centre shut down during police incident

PHOTOS: You should see what we heard at the Vancouver Island Music Fest

This year’s lineup included Colin James, Tom Cochrane and lots more

Crown recommends up to two-year jail term for former Bountiful leader

Crown says sentence range should be 18 months to two years for Bountiful child removal case

VIDEO: Wolf spotted swimming ashore on northern Vancouver Island

Island wolf population estimated at under 150 in 2008, says VI-Wilds

Island man narrowly escapes being run down by his own truck

Saanich resident working on his truck on Darwin Avenue, when it started to roll on him

SLIDESHOW: ‘Lightning’ hits Vancouver Island for annual Sproat Lake regatta

Alberni Valley Regatta Association hosted sixth annual races

SLIDESHOW: Vancouver Islanders gather for classic cars and cool aircraft

Campbell River’s annual Wings & Wheels event held at city’s airport

Diversity a Canadian strength, Trudeau says of Trump tweets at congresswomen

Trudeau avoided using Trump’s name when he was asked about the president’s Twitter comments

Most Read