E-Comm call-taker Christie Duncan (E-Comm 911)

Wrong nail polish colour tops worst 911 calls of 2017: E-Comm

The emergency communications centre has released the worst 911 calls of the year

E-Comm’s 911 dispatchers are reaching out to the public with their top 10 examples of calls they received in 2017 that unnecessarily tied-up emergency lines.

And the one the tops this year’s list: Calling the emergency line to complain that a nail salon won’t change a nail polish colour.

That call, fielded by Christie Duncan is just one example of the non-emergency calls plaguing B.C.’s largest call centre.

“Spending time on calls like these takes me away from being available to help someone who is a serious emergency situation,” Duncan said.

“And believe it or not, this isn’t the first time I’ve received a call about the colour of nail polish.”

Other 2017 top reasons to not call 911 include:

2. Car refusing to move forward at a gas station pump

3. To report food was inedible and restaurant refusing to provide refund

4. Complaining tenant moved without returning keys

5. Calling because someone parked in their parking spot

6. Wondering if a washroom closed sign at a popular beach was legitimate

7. Complaining gas station wouldn’t accept coins for payment

8. Calling to ask if raccoons are dangerous animals

9. Asking if there’s a law preventing washing clothes at 6 a.m.

10. Calling to check the time following the fall time change

This year’s best-of-the-worst may be laughable, but are more common than you might think, said Jody Robertson, executive director of corporate communications.

“The fact is – every time a 911 call taker handles one of these calls, we waste valuable resources. We’re asking the public to help us help,” Robertson said.

WATCH: One-in-five 911 calls are ‘non-emergencies’: E-Comm

The list follows a new campaign by the emergency communications centre, that found one-in-five calls for police aren’t actually an emergency. The campaign is urging B.C. residents to consider how they may be letting non-emergency calls get in the way of real ones.

E-Comm receives approximately 1.36 million calls every year, and Robertson is reminding the public that 911 is for police, fire or medical emergencies when immediate action is needed and calling non-emergency lines for calls like this is also not appropriate.

Just Posted

RCMP ‘desperate’ for clues in case of missing Parksville mom

Carmel Gilmour was last seen more than a year ago

Winds of up to 90 km/hr predicted to hit Vancouver Island

Environment Canada is warning that loose objects may cause damage

Pedestrian scrambles, underground tunnels and other downtown Victoria quirks

The area around the former Eaton’s Centre had some unique ideas

City of Victoria considers scrapping funds for Christmas decorations

City Coun. Ben Isitt doesn’t think the government should pay for any religious symbols

Trapped humpback whale freed from salmon farm near Tofino

“All of these problems could be solved by the farms moving onto land and getting out of the ocean.”

Miniature Christmas Land is back in Saanich

Local family continues to open intense Christmas-themed basement to public

B.C. Lions hire DeVone Claybrooks as head coach

Former Stampeders DC succeeds CFL legend Wally Buono

Heavy rain spurs public health advisory for Greater Victoria beaches

Wastewater along shoreline may pose a health risk

Victoria councillor responds to Christmas decoration backlash

Ben Isitt says question was part of a line-by-line analysis of Victoria’s 800-page budget document

Big sister credited with saving girl hit by car from more severe injuries

Saanich police continue to seek driver who left the scene Monday

Prosecution in Colin John murder trial wrapping up in Duncan

John on trial for stabbing death in Chemainus in 2016

Nanaimo reconsidering $43 million waterfront walkway plan

Project included in financial plan but councillors want to examine scope and timelines

Saanich rejects former mayor’s work in Japan and the bill he submitted

Council refuses to reimburse former mayor Richard Atwell, rejects sister-city relationship

Most Read