Compass Card Vending Machine (TransLink)

Bus passes cancelled for 1,300 low-income seniors, people with disabilities due to system error

The passes have since been re-issued and will arrive sometime next week

Bus passes for nearly 1,300 low-income seniors and persons with disability were cancelled earlier this week.

“There was a system error over the weekend that affected a small percentage of BC bus pass holders and the ministry moved quickly to ensure uninterrupted access to transit,” said Shane Simpson, poverty reduction minister, in a statement on Thursday.

READ MORE: BC Transit ordered to pay blind woman $11K after driver fails to call out stops

B.C. seniors’ advocate Isobel Mackenzie said the ministry contacted all 400 seniors affected by phone on Monday to advise them about the error and that a temporary pass could be picked up from the TransLink office in Vancouver or could be couriered to them.

“[The] only missing piece is if somebody had to pay for their bus ticket on TransLink – is there an ability to get reimbursed?” said Mackenzie. “These are small amounts of money, but when you’re on a limited income, five or six dollars for the daily pass could be a lot.”

TransLink confirmed new passes have been re-issued and are expected to arrive in the mail sometime next week.

Anyone needing to travel in the meantime can pick up a card from the customer service office at the Stadium-Chinatown Skytrain Station or call 604-953-3333.



joti.grewal@bpdigital.ca

Like us on Facebook and follow us on Twitter

Just Posted

Rare white ravens spotted again in mid-Island

Nature photographer Mike Yip said mysterious birds back in Coombs area

RCMP evacuate Cowichan detachment due to explosive device

Device disposed of without incident after man brings in discovered explosive

CO’s call off attempts to trap bear who attacked North Island man

Woss man recuperating after incident on remote logging road

Memorial ride set for fallen Vancouver Island mountain biker

Event scheduled for Tuesday evening for the mountain biker who died in the Cumberland trail system

UPDATED: Saanich Police arrest driver after serious hit and run

Motorists advised to avoid area of McKenzie Avenue and Shelbourne Street

Silly Boat Regatta fills Nanaimo harbour with silly sailing

Island Red Cedar Construction wins this year’s race

SLIDESHOW: ‘Lightning’ hits Vancouver Island for annual Sproat Lake regatta

Alberni Valley Regatta Association hosted sixth annual races

SLIDESHOW: Vancouver Islanders gather for classic cars and cool aircraft

Campbell River’s annual Wings & Wheels event held at city’s airport

Garneau ‘disappointed’ in airlines’ move against new passenger bill of rights

New rules codified compensation for lost luggage, overbooked flights

Canadian is detained in China on drug allegations: Chinese government

Detention of a Canadian in China comes as part a diplomatic dispute triggered by arrest of Huawei exec Meng Wanzhou

Island man narrowly escapes being run down by his own truck

Saanich resident working on his truck on Darwin Avenue, when it started to roll on him

Firefighters keep flames away from evacuated Langford townhouse

Crews respond after brush fire near Walmart jumps to garden shed

Vancouver Island bid to host 2021 national championships falls short

Hockey Canada hasn’t announced successful bid, but has advised it won’t be Nanaimo

Too much time on social media can hurt teens’ mental health: study

Researchers conducted a four-year survey of more than 3,800 adolescents between Grades 7 and 11

Most Read